Case Managers & Rehabilitation Consultants
A provider that works inside your plan, not alongside it
For case managers
You are coordinating a plan with several providers, a claimant who may be disengaged, and an insurer who wants evidence of progress. We try hard to be the provider in that mix who does not create extra work.
What we understand about your role
The provider you do not have to chase
Most of the friction in a rehabilitation plan comes from coordination rather than clinical work. Reports arrive late or answer the wrong question. Providers work in isolation and duplicate assessment. The claimant repeats their history four times and loses confidence in the process.
Safe2Go is structured to reduce that. Our psychologist, occupational therapists and rehabilitation driver trainers are one team working from one plan, so a referral to us does not fragment into three separate provider relationships you then have to manage.
What you can expect
- Acknowledgement of every referral, with a clear statement of anything still required
- Direct contact with the claimant to arrange assessment, so scheduling does not route back through you
- Reports at the intervals agreed, in a format that answers the funding question
- Early notification if progress stalls, rather than a surprise at the end of an approved block
- One point of contact across all disciplines involved
Where we fit
Referral reasons we see most often
Return to work blocked by driving
The claimant is otherwise fit for a graded return, but cannot drive to the workplace or the role requires occupational driving.
Function not recovering as expected
Physical recovery has plateaued and psychological or functional barriers are suspected but not yet formally assessed.
Psychological barriers identified
Anxiety, PTSD or avoidance has been identified and requires treatment from a provider familiar with accident-related presentations.
Independence and community access
Driving is central to the claimant's independence, caring responsibilities or community participation, and has not returned.
Capacity questions
There is genuine uncertainty about whether the claimant is safe to drive, requiring formal OT driver assessment.
Previous rehabilitation unsuccessful
Standard driving lessons or generic psychology have been tried without result, and a specialised rehabilitation approach is needed.
Practicalities
Working with us
Referral. By phone, email or the enquiry form. Send whatever documentation you have — we will tell you if something is missing rather than sitting on it.
Geography. We travel to the client across most of NSW. Assessment in the claimant's own driving environment produces a more reliable picture than a clinic-based session, and removes travel as a reason for non-attendance.
Telehealth. Psychological services are available by Telehealth and Zoom, which matters for regional claimants and for anyone whose presenting problem is that they avoid driving.
Engagement. We are experienced with claimants who have disengaged from previous providers. Our approach is deliberately paced and non-confrontational, which tends to hold people who have found other programs too demanding too early.
Scope. We will tell you honestly if we do not think we are the right service, or if we think the barrier is something outside our scope. That conversation is free.
Talk to us before you refer
Call 1800 867 277 and we will tell you whether Safe2Go fits the plan you are building, and roughly what it would involve.
