CTP & WorkCover Insurers
Assessment, treatment and reporting for CTP and workers compensation claims
For insurers
Safe2Go has worked with CTP and workers compensation claims for over 15 years. We provide functional assessment, graded rehabilitation and psychological treatment, with reporting written for the decisions you actually have to make.
The problem we solve
When driving is the barrier to closing a claim
Driving capacity sits underneath a large number of claims that appear to be about something else. A claimant cannot return to work because they cannot get there. Independence has not recovered because the car has not been used since the accident. Physical injuries have resolved on paper, but function has not returned.
Standard treatment pathways often do not address this directly. Physiotherapy restores movement. Psychology may address trauma in a consulting room. Neither necessarily puts the person back behind the wheel, which is frequently the specific functional outcome the claim rests on.
Safe2Go exists to close that gap. We assess driving capacity as a functional question, identify what is actually preventing it — physical, cognitive, psychological or a combination — and deliver a graded program to address it.
What we deliver
Services for CTP and WorkCover claims
OT driver assessment
Occupational therapy assessment of physical, cognitive and functional capacity to drive safely, with clear findings and recommendations.
Psychological assessment and treatment
Registered psychologist assessment and individual therapy for PTSD, driving phobia, anxiety and post-accident adjustment.
Graded on-road rehabilitation
Progressive, structured rehabilitation delivered in the real driving environment, paced to the claimant's presentation.
Return-to-work driving capacity
Assessment and rehabilitation where occupational driving is a requirement of the role being returned to.
Ergonomic and vehicle assessment
Driver ergonomics assessment where seating, posture or vehicle setup is contributing to pain or restricted capacity.
Reporting
Written reports at assessment, at agreed review points and at discharge, documenting functional change against baseline.
How we report
Reporting built for claims management
We understand that a report which does not answer the question is worse than no report at all. Ours are written to be usable.
- Baseline function is stated explicitly, so subsequent change is measurable rather than asserted.
- Barriers are separated by type — physical, cognitive, psychological, practical — because the treatment implications differ.
- Recommendations are specific and costed, including expected number of sessions and review points.
- Progress reports arrive at the agreed intervals, without needing to be chased.
- Discharge summaries document functional outcomes, not just attendance.
Where a claimant is not progressing, we say so early. We would rather tell you at review four than at session twenty.
Process
From referral to outcome
- 1
Referral
Send the referral by email or phone with the claim details and any relevant medical or allied health reports.
- 2
Acknowledgement and triage
We acknowledge receipt, confirm the funding arrangement, and contact the claimant to arrange assessment.
- 3
Assessment and report
Formal assessment establishing baseline capacity and barriers, followed by a written report with recommendations and estimated program length.
- 4
Approved program
On approval, treatment proceeds as scoped, with progress reporting at the agreed intervals.
- 5
Discharge
Discharge summary documenting functional outcomes achieved against the original baseline.
Coverage
Where we operate
Our head office is in the Sydney CBD, and our rehabilitation driver trainers and occupational therapists travel to the client across most of NSW. Assessment and rehabilitation take place in the claimant's own driving environment wherever possible, which produces a more accurate picture of function than a clinic-based assessment can.
Psychological services are additionally available by Telehealth and Zoom, which is often the difference between a regional claimant engaging with treatment and disengaging from it.
Refer a claimant
Call 1800 867 277 or email admin@safe2go.com.au. We will confirm scope and likely program length before you commit to approval.
